Terms & Conditions

ORDERS

We require three months’ notice on wedding cakes however we will accept short notice cakes subject to the availability of the date required. Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.

DEPOSIT

A first non-refundable deposit of £100 is payable upon acceptance of quotation to secure booking as we have limited amount of cakes we can make. The remaining balance is due one (1) month prior to the delivery date.
Any changes to the cake may result in additional charges and must be directed in writing to info@therosycakecompany.co.uk no later than fourteen (14) business days prior to date of delivery. Failure in meeting the payment schedule and/or The Rosy Cake Company’s payment reminders may lead to cancellation of the order. Your cake will not be delivered.
For last minute orders (any orders placed less than two weeks to the delivery or pickup date), full payment is required upon invoice. Preferred payment method is electronic bank transfer. Personal cheque will not be accepted.

CANCELLATIONS

If the order is cancelled before fourteen (14) business days of the delivery date, then the balance of payment minus relevant third party expenses incurred in relation to the finished product (which may for example include but not be limited to decorations and cake stands) will be waived. If the order is cancelled within fourteen (14) business days prior to the delivery date, then no refunds will be made. All cancellations must be submitted in writing by email directed to info@therosycakecompany.co.uk and it is the responsibility of the client to ensure receipt of the cancellation confirmation.

STORAGE

Sugar paste (fondant) (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run. Cake left-overs may be frozen after wrapped completely with plastic wrap or foil for no longer than 3 months.

DESIGN

All consumables is produced in a kitchen that may contain nuts or traces of nuts or nut oil, gluten, dairy products, and eggs. The Rosy Cake Company will not be held responsible for anyone suffering from nut allergies. Non-edible items may be used as decorations in cakes and/or cupcakes.
It is the Client’s responsibility to ensure that any non-edible items are removed prior to consumption. All effort will be made by The Rosy Cake Company to ensure that the final product is matched to the colour chosen as much as possible, however The Rosy Cake Company cannot guarantee to match the exact colour/s and designs chosen.

DELIVERY & COLLECTION

We prefer to deliver our wedding cakes. Cakes are to be collected from our premises at a prearranged time and date only. If you collect your cake, we are not responsible for any damage that can occur after we hand over the cake to you. In the event of delivery, the client is required to provide clear driving instructions to the delivery address and inform The Rosy Cake Co of any adverse road hazards and/or obstacles that may hamper the delivery and quality of the finished cakes. The Rosy Cake Co cannot be held liable for unforeseen delays caused by events such as car accidents or poor road conditions during delivery.
Please note: excessive jarring due to “pot holes”, road construction or unseen road conditions, will damage the finished product to an unstable and undesirable state due to uneven driving conditions. The Rosy Cake Co will not be held liable for any damages that may occur after the product has been collected or delivered. When a third-party or contractor is used to deliver and setup the product, The Rosy Cake Co will not be held liable for any damages that occur during delivery, transport and setup. The Client agrees that late delivery does not constitute a failure of agreement, and does not entitle client to cancellation or refund of an order.